Live webinar February 23rd & March 1st – Detransition: Supporting uncertainty, discontinuation and regret throughout the gender affirmation journey

Privacy Policy

Introduction: With the development of new communication tools, we are especially concerned with the protection of your privacy. We are committed to respecting the confidentiality of the personal information we collect.

What personal information we may need to collect:

  • Last name
  • First name
  • Mailing address
  • Postal code/Zip code
  • E-mail address
  • Phone number

The personal information we collect is gathered through forms and through the interactivity established between you and our website. As detailed in the following section we also use cookies and/or log files to gather relevant information.

Forms and interactivity:

Your personal information is collected through forms, namely:

  • Website registration form
  • Order form

We use the information collected for the following purposes:

  • Order tracking
  • Statistics
  • Contact

Your information is also collected through the interactivity that can be established between you and our website, as follows:

  • Correspondence

We use the information collected for the following purposes:

  • Statistics
  • Contact

Right to object and withdraw

We are committed to offering you the right to object to and withdraw your personal information. The right to object means that internet users have the possibility to refuse the use of their personal information for certain purposes mentioned during the collection process.
The right of withdrawal refers to the possibility offered to internet users to request that their personal information no longer be included, for example, in a mailing list.
To exercise these rights, you can contact us:

Right of access

We are committed to recognizing the right of access and rectification for individuals who wish to consult, modify, or even delete the information concerning them.
You can exercise this right by contacting us:


The personal information we collect is kept in a secure environment. The people who work for us are required to keep your information confidential.
To ensure the security of your personal information, we use the following measures:

  • SSL Protocol
  • SET Protocol
  • Access management – authorized person
  • Access management – person concerned
  • Network monitoring software
  • Computer backup
  • Login / password
  • Firewall

We are committed to maintaining a high level of confidentiality by integrating the latest technological innovations to ensure the privacy of your transactions. However, as no mechanism can provide maximum security, there is always a level of risk present when using the Internet to transmit personal information.


We are committed to complying with the legislative provisions stated in:
Legislation: The current laws in Quebec (Canada) and in the EU (GDPR).